Web App for Service Digitalization of a Pathology Chain of India

Business Requirements

Lack of digital
platform

Complete manual process

High administrative costs

What was the Problem?

Our client had one of the fastest growing pathology chains in India that provided all kinds of laboratory tests to their customers. For their growing business, the organization required scaling of their operations without increasing the administrative cost and thus, they were looking to increase their reach with a digital web application for patients to book tests and get results from the comfort of their home.

Digital platform for
customers

Online payment
integration

Seamless process

What was the Need?

To ensure that the client can scale their operations pan India without making huge preliminary expenses and to provide their customers perpetual access to their services, our client required an online web application. The purpose of the web application was to digitize the way customers requested for a test and got the results of the same. With this web application, our customer wanted to digitize the entire process of test booking, appointment for collection, test results and after test consulting with an expert doctor.

What Zealous Proposed?

Development of a Web Application

We proposed the development of a website platform for the customers, administrators and collectors to completely digitize the program.

Dynamic filters and packages

To make the process seamless and easy to access, we proposed our client to introduce various test packages as well as dynamic search filters.

Multi-user UI

We suggested the client to bifurcate the entire system into multiple users based on the functions and rights of each system actors.

The Journey

01

Client Briefing

To understand the scope of requirements, our team of business analysts and technology consultants conducted several meetings with the client.
02

Document of Scope

After a thorough discussion, detailed scope document with various feature list and user personas were defined.
03

Wireframe development

To help client envision their web application, various wireframes of designs and features were provided to the client.
04

Platform Development

Based on the approved wireframe designs, a dynamic web platform with multiple users was developed for the client.
05

System Testing

Before deploying the application on client server, our team conducted QA testing and helped client with UAT.

01

Client Briefing

To understand the scope of requirements, our team of business analysts and technology consultants conducted several meetings with the client.
02

Document of Scope

After a thorough discussion, detailed scope document with various feature list and user personas were defined.
03

Wireframe development

To help client envision their web application, various wireframes of designs and features were provided to the client.
04

Platform Development

Based on the approved wireframe designs, a dynamic web platform with multiple users was developed for the client.
05

System Testing

Before deploying the application on client server, our team conducted QA testing and helped client with UAT.

A Tough Fight

Niche challenges lead to Domain expertise

The biggest challenge was to understand the nature of tests and based on that creating various packages and dynamic filters for the web application. Our client provided end-to-end laboratory tests to their customers and not all these tests were always prescribed. There are many generic lab tests that customers can choose and all those were to be bifurcated into the system based on various parameters such as organ, risks in test, disease and other such criteria.

To understand various tests and their bifurcations, Zealous deployed a team of business analysts along with developers to better understand the business processes, types of tests and other such integral information. The client was very responsive and they provided our resources with all the information that was needed. To tackle the complex scenarios, Zealous’s cross-functional team of technology and business experts to create various User Scenarios and system flows. With our interpretational skills and technology proficiency, we were able to overcome the challenges while also maintaining the committed timeline.