In IT coding is not everything
Being a client from Romania, the biggest challenge was to understand the business processes and the functions of various service providers that were to be on-boarded on the platform. Since not all the service providers had similar processes, creating a uniform process for booking and satisfactory customer services was a problem. Although the client had a Romanian background, our resources being exposed to the market had no difficulties in gathering the requirements, but rather in gathering the supplier processes and business functions of the service providers.
To solve this problem, we conducted various meetings with client to understand the ecosystem completely and also had various discussions to integrate his vision of the industry in the mix. Based on the discussions, various wireframes of different processes were prepared to understand the bigger picture and to create an integrated system for the client.