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Business Requirements

beauty
Non-existence of all-inclusive platform
Unorganized
sector
Unchartered
territory

What was the Problem?

Our client from Romania understood that with the evolution of the healthcare services, both beauty products and wellness services are becoming inter-connected and that they will go hand-in-hand in the future. With this thought in mind, he found a gap that there were no such e-commerce marketplaces where people could find both beauty products and wellness services that can help them with healthy living.

beauty
Unique marketplace with products and services
Niche specific processes and functions
Streamlined UX and navigation

What was the Need?

Being a veteran from the healthcare industry, our client understood that with the evolving healthcare industry, soon wellness centres and prescribed cosmetics will become a thing in the future. People from around the world have access to technology that can help them understand their fitness and physical health better and are now looking for expert services and suitable products for healthy living. Identifying this gap in the market, our client contacted Zealous System with a requirement of a marketplace where people can find both quality products and good services such as Dermatologists, Nutritionists, Yoga and Pilates Trainers and others.

What Zealous Proposed?

Beauty and wellness marketplace

With domain specific processes and user specific features, Zealous proposed a digital marketplace where customers can connect with service providers and product suppliers.

Dynamics filters for products and services

To ensure that customers can find their required product or service easily, we proposed unique filters that can help customers in finding their required products and services easily.

Service bookings and calendar

For service provider, the system provides a calendar system where they can define the time that they can spare and also choose to provide offline or online services to the customers.

The Journey

01

Our team of technology consultants and business analysts conducted various video conferences to understand the client requirements.

Client Briefing

02

Document of scope

Based on the client requirements, we created a detailed scope of document for various product and services functions and features.

03

To help client envision their unique marketplace and its UX, various wireframes of designs and processes were provided to the client.

Wireframe development

04

Design & development

A user-friendly Marketplace was designed and developed for the client with optimum flexibility and scalability for future development.

05

Before deploying the web application on client server, our team conducted thorough QA testing to ensure that the system was error-free.

System Testing

A Tough Fight

In IT coding is not everything

Being a client from Romania, the biggest challenge was to understand the business processes and the functions of various service providers that were to be on-boarded on the platform. Since not all the service providers had similar processes, creating a uniform process for booking and satisfactory customer services was a problem. Although the client had a Romanian background, our resources being exposed to the market had no difficulties in gathering the requirements, but rather in gathering the supplier processes and business functions of the service providers.

To solve this problem, we conducted various meetings with client to understand the ecosystem completely and also had various discussions to integrate his vision of the industry in the mix. Based on the discussions, various wireframes of different processes were prepared to understand the bigger picture and to create an integrated system for the client.

From Flaws to Features

User Registration

Both customers and service providers have to create their profiles on the platform.

Role-specific dashboards

Respective dashboards were designed based on the roles of the service provider and requirements of the customers.

Admin panel

Administrators can define the roles of the subordinates and can manage the products.

Appointment booking

Users can book appointments with the dermatologist right from the system.

Location Integration

We integrated Google Places for effective zip code management and nearby service providers.

Booking management

Medical practitioners can manage their bookings and their calendar right from the system.

Promotional codes

For repeat customers and frequent buyers, different loyalty benefits were introduced in the system.

Role management

Administrators can manage the sub-users and their authorities from their Administrative panel.

Dynamic Filters

Various filters were introduced to help end-users find their relevant products and services easily from the system.

Cart and saved items

For future purchases and favourites, end-users could save the products and services in the system.

System Workflow

beauty & wellness workflow

Technology Stack

  • laravel
    Laravel
  • My sql
    My SQL
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