Kiosk System For A Laptop And Desktop Seller

Business Requirements

Manual Redressal Handling

Lack Of
Digitization

Lack Of
Supervision

What was the Problem?

The client had a business of selling assembled and customized laptops and desktops in Singapore. The client had a busy service station where they experienced long queue and often client faced queue mismanagement issues. Also, it was difficult for the organization to keep accurate data of customers that came in for service and issues. Thus, client required a digital KIOSK that can help them digitise the entire process and help receptionists in better managing the customers.

Digital Data
Entry

Lack Of
Digitization

Call To Action For Receptionists

What was the Need?

With the increasing business and increasing customer footfall, client understood that they have to digitise their customer service process in order to avoid queue mismanagement issues and rising administrative costs. They contacted Zealous and asked us to develop a digital Kiosk system that would integrate end-users, receptionists and supervising administrators. The system would digitise the whole process and would help receptionists in better managing the walk-in customers.

What Zealous Proposed?

Ticked generation system

We suggested a kiosk system where customers can enter their information and purpose of visit in the touch screen digital Kiosk and get a ticket with a queue number.

Call to action buttons

The receptionists can better manage their customers and establish better communication with them via KIOSK system.

Role assignment

Admin of the system can add and edit information and details about receptionist and can also activate and deactivate receptionists from their portal.

The Journey

Client Visit

Various meetings were conducted with client by a team of experienced Business Analysts and a Project Manager.
Document of Scope

Based on the minutes of the meetings and client expectations, a detailed scope document was prepared.
Kiosk System

With the use of agile methodology, a Kiosk system was developed for the client by our expert developers.
System testing

Once the system was developed, the system was thoroughly tested by our QA experts.
System deployed

Once developed, the system was seamlessly deployed on client’s Kiosk machine.

A Tough Fight

Bigger problems often have simpler solutions

The biggest challenge for us was the understanding of the business needs. Since the kiosk was customized for the store, our developers had to thoroughly understand the customer needs and many other such aspects of the business to make the system all inclusive.

Our business development executives understood the entire service process cycle, created detailed lists of functions and services provided to the customers and identified additional services that can be integrated into the system and then coordinated with the team of developers to create a seamless and all-inclusive system.