Business Needs
Understanding your business needs, one solution at a time.
Unorganized Market
No Standard Price Range
Manual Handyman Business Search
Defining The Problem
We have an itch to do deep research about the problem.
- The client is an Appreneur from Canada
- The client observed that Handyman Businesses in Canada lacked organization, with no standard rates for their services and minimal online presence.
- Customers had to go through a tedious and manual process to search and compare services offered by these businesses and individuals.
Home Service Marketplace
Vendor On-boarding Platform
Role Assignment to Staff
Understanding The Need
Our versatile portfolio makes this easy for us.
- The client’s goal was to organize the Home Service market
- The objective was to create a Digital Platform connecting Customers with Handyman businesses
- The client also aimed to develop an On-Demand Application for customers to book services at pre-defined rates
- The client approached Zealous to create a Mobile Application to digitize the Handyman business
What Zealous Proposed ?
Research. Understood. Proposed.
Home Service Marketplace
We proposed a robust mobile application that would allow users to book, schedule, cancel and reschedule on-demand home services from the application.
Vendor Registration Platform
A platform was proposed for vendors to upload their offered services and the platform would also empower them to reject or accept the bookings made by the customers.
Admin Module
The third module of the Mobile App was proposed for Admin using which they can verify vendors and their services and can send uniform price to the customers.
The Journey
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1
Client Meetings
A senior business analyst conducted various virtual meetings with the client to understand the App requirements.
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2
Documentation
Based on the requirements determined during the meetings, a detailed scope document was prepared.
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3
NFP Development
For Proof of Concept and better visual idea, Non Functional Prototype Screens were prepared of the Mobile App UI and UX.
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4
UX Development
Our expert UX developers were put to task and whole UX of the Mobile Application was prepared.
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5
Agile Development
Based on scope document and NFP screens, the whole mobile application was developed and designed.
The fight was tough but so fun to crack!
The biggest challenge was enabling the client to charge an upfront payment from customers, as it was impossible for them to determine the exact duration of the service. To address this issue, a team of skilled Business Analysts and Technical Experts conducted multiple brainstorming sessions with the client.
- It was proposed that the application would request an advance payment for the first hour of service booked by customers through the Stripe platform.
- Once the assigned vendor’s staff arrived at the client’s location, they would record the start and end time of the entire service in the application.
- Once the service was completed, the total time would be calculated, and the remaining payment would be automatically processed from the customer’s Stripe account.
What We Delivered
From nothing to a star!
Staff Role Assignment
Once the booking is confirmed, the vendor can assign the task any of the pre-defined staff members from his business.
Instant Notifications
The app would send instant notifications to both the customer and the vendor once the service is booked.
Verified Registration
Vendors must upload all the certificate’s which are related to the service they are willing to provide. An admin will be responsible for approving or rejecting the registration.
Reports
Vendors can get detailed reports of all the completed, rescheduled and cancelled Home Services.
Uniform Prices
Vendor might add different prices while adding a new service but customers will view a uniformed price which will be set by the admin.
Reschedule Booking
By using this feature customer will have an option to reschedule the booking which they have made prior.
Approve/ Reject the Booking
Whenever a new service is booked a notification will be sent to all the nearby vendors and vendors will have an option to either approve/ reject the request.
Cancel Booking
Both customer and vendor has a functionality to cancel the booking by giving a reason for cancellation.
Generated Revenue
Using this feature vendor will be able to view overall generated revenue by completing the services.
Service status
Customers will be able to view their service status such as whether their service is completed, ongoing, upcoming.
Technology Stack
Android
Android Studio
iOS
Swift 5
Laravel
MySQL
System Workflow
Our Podcasts
Client Testimonials
I have used Zealous for several of my projects, I have found the team to be very professional yet personable. When I work with Zealous, I know I am getting the best developers who understand my requirements before they start.
Andrew Arlington
Sales Director at Digital DilemmaI was retained by a client as a Software and Cloud Architect to support internal and customer-facing products. The client had existing mobile apps of poor quality built by another provider.
john bentley, II
CTO at 10XTSFrom day-1 Pranjal and his team have been very good at delivering quality work on time to budget. They are dynamic, if resources need to be shuffled around depending on what work needs to be done.
