Experience and Expertise leads to simplified Solutions of Complex Problems
To make the platform airtight, it was decided that the names and information regarding the customers and suppliers will not be revealed till the time a quotation is finalised by the customer. Because of this, the biggest challenge was to determine the payment flow of the whole transaction. Also, since the suppliers didn’t know who the customers were, it was essential that they could trust the platform when they bid for a customer’s quote.
To solve the problem, we at Zealous proposed that the customers will first have to make the complete payment to the Platform and once the quotation is finalised and transaction completed, the platform will then transfer the payment to the supplier after deducting their fee from the transaction. This way the whole process was made airtight and trust was established between the customers and the suppliers.