Process Automation Requires Brilliant Human Mind Power
Since there was the requirement of process automation and there also was a requirement of restricted access to the Admission Officer in the system, the biggest challenge was the mapping of the courses that were submitted by students but were not listed in the system. And since there was a set hierarchy, the Admission Officer had restricted access and he cannot update the course list.
To solve the problem, our developers suggested that the Admission Officer will be able to map all the courses that were listed, but if there occurred an incident where few of the courses listed by Students were not available in the system, then in such incidents the Admission Officer cannot update the list but can intimate the higher authorities i.e. the Academics head and the Registrar and they then will be have the authority to map the list of courses manually and update the platform.