Every Challenge can be tackled with logic, technical expertise and entrepreneurial mindset
The client was into legal services and the firm catered various types of services to their clients. Thus, the most challenging part of the project was to define all the possible scenarios that a client might create for their queries. Not only that, we had to create a logic based on those scenarios that would accurately help the system to analyse the keywords and present correct information to the client.
Apart from that, we also had to define the database for the Chatbot to make it Artificially Intelligent and that was a challenge in its own. Also, the Chatbot must ask category specific questions to the clients to better understand their requirement.
But, our experts Developers with the help of client inputs and aid from our business analysts undertook few brainstorming sessions and overcame all the challenges with flying colours.
