Business Needs
Understanding your business needs, one solution at a time.
Manual Process Errors
High Administrative Cost
Immense Time Consumption
Business Needs
Understanding your business needs, one solution at a time.
- The client had an existing website platform serving as an educational tool and communication gateway.
- The website was used by potential clients to learn about services and by clients to ask questions.
- Manual handling of high volumes of queries and questions posed a challenge.
- Increased administrative costs and time consumption resulted from manual handling.
- The business’s profitability and productivity were negatively impacted.
Request Handling Solution
Reduced Response Time
Reduced Admin Cost
Understanding The Need
Our versatile portfolio makes this easy for us.
- The client assigned Zealous System’s experts to analyze their business process.
- The goal was to provide a solution that would reduce the manual efforts of the administrative team.
- The solution was also expected to improve overall productivity and enhance the quality of customer communication and service.
What Zealous Proposed ?
Research. Understood. Proposed.
Autonomous Chatbot
To handle queries of the clients, Zealous proposed an autonomous Chatbot for the website that would enable automation and eliminate human interaction.
AI Enabled
Also, to improve the customer service, team would enable AI into the Chatbot to improve the service over time.
Backup and Offline Access
A tool to identify low performing doctors with details like cost, productivity, & revenue & provide insights for improvements.
The Journey
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1
CoE Contributions
A team of expert technicians and BA understood the business processes and client requirements.
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2
Chatbot Logic Development
Dialogue engine was developed with NLP to understand and interpret client requirements.
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3
Custom Database Development
A simple and custom database was created to store and manage user data.
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4
Testing and Deployment
After thorough testing of the Chatbot, the system was integrated into the current website.
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5
Explanatory Training Sessions
Our team also provided training sessions to the administrative team to make the system independent.
The fight was tough but so fun to crack!
The client, a legal services firm, offered various services to their clients, making it a challenge to define all possible scenarios for client queries. Our team had to create a logic based on those scenarios to accurately analyze keywords and provide correct information.
- In addition, defining a database for the chatbot to make it artificially intelligent was a challenge.
- The chatbot also had to ask category-specific questions to better understand client requirements.
- However, with the help of client input and our business analysts, our expert developers overcome these challenges through brainstorming sessions and achieved success.
What We Delivered
[From nothing to a star!
Seamless Query Identification
The powerful logic built for the system prompted users to be specific and presented them with relevant information within a fraction of seconds.
Intelligent Response System
The NLP and AI enabled system not only automated the process, but also made it better with the logic and improved customer satisfaction.
User Data Storage
The system would also store user information and the conversation for the AI to improve itself overtime.
Instant Notification Alert
In case the client required interaction with an expert, the system would alert the administrative team instantly.
Backup and Offline Access
This system maintained a multidimensional data model of all the transactions which then can be accessed offline with adhoc query options.
Technology Stack
CodeIgniter
MySQL
Bot Definition Database
Dialogue Engine
System Workflow
Our Podcasts
Client Testimonials
I have used Zealous for several of my projects, I have found the team to be very professional yet personable. When I work with Zealous, I know I am getting the best developers who understand my requirements before they start.
Andrew Arlington
Sales Director at Digital DilemmaI was retained by a client as a Software and Cloud Architect to support internal and customer-facing products. The client had existing mobile apps of poor quality built by another provider.
john bentley, II
CTO at 10XTSFrom day-1 Pranjal and his team have been very good at delivering quality work on time to budget. They are dynamic, if resources need to be shuffled around depending on what work needs to be done.
