Business Needs
Understanding your business needs, one solution at a time.
Lack of a unified App for SIM Card Management
Inconsistent User Experience
Outdated Top-Up and Data Management
Defining The Problem
We get into all the ins and outs of our client’s problem.
Our client, a telecommunications company, had several issues with their customer service and operations. They needed a solution to make things easier for their users and improve their processes.
- The company previously had no single system for managing SIM card activations and related services. This caused delays and errors, frustrating both customers and staff.
- Customers found different parts of the service to be uneven and confusing, leading to a frustrating experience when managing their accounts.
- Additionally, outdated and difficult methods for topping up accounts and managing data made these tasks more complicated than needed.
Unified App for SIM Management
User-Friendly Sim App Features
Admin Portal
Understanding The Need
Our versatile portfolio makes this easy for us.
- The client wanted an easy-to-use mobile app to improve user experience, streamline operations, and improve distributor relationships. The app needed to handle various tasks and be customizable for different distributors.
- The app should let customers check data and airtime, top up their accounts, and manage digital wallets for paying bills. It should also allow users to add funds through ATMs for easier money management.
- An admin portal was needed to manage SIM card activations, billing, and other backend tasks, making internal operations smoother.
What Zealous Proposed ?
Research. Understood. Proposed.
Mobile App with Seamless Updates
Our team proposed a mobile app developed using Expo (React Native) that supports seamless updates without requiring users to download new versions. This approach ensures the app remains current with the latest features and improvements.
Customizable White-Label Solution
We recommended developing a white-label app that distributors can rebrand and customize to align with their branding. This allows distributors to offer a tailored experience to their customers while utilizing our platform.
Web-Based Application
We also suggested developing a web-based version of the app, allowing users to manage their services and support from any computer. This ensures consistent accessibility across both mobile and desktop devices.
The Journey
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1
Client Briefing
Our team of technology experts and business analysts conducted various meetings to understand the client’s requirements.
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2
Requirement Analysis
Our analysts reviewed the client’s goals, defined the project scope, and recommended seamless updates and an improved user interface.
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3
Development
We used an agile approach to develop the app with Expo (React Native), built a white-label solution, and automated SIM activations and billing.
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4
Testing
Our QA experts tested the mobile and web apps to ensure all features worked smoothly, including updates, customization, and cross-platform compatibility.
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5
Deployment
After testing and client approval, we deployed the mobile app, web version, and admin portal to the client’s server for a smooth launch.
The fight was tough but so fun to crack!
Designing a user-friendly interface with complex features presented a significant challenge. We addressed this by implementing a clean, intuitive layout and modular design elements to enhance usability.
- Designing a user-friendly interface with complex features was tough. We resolved this by creating a clean, intuitive layout with modular design elements for easy use.
- Integrating payment and wallet systems was technically challenging. We used secure APIs and encryption to ensure smooth transactions and reliable data handling.
- Another challenge was Customizing the app for different distributors and ensuring it worked on all devices. We developed a flexible white-label solution and performed extensive cross-platform testing for consistent performance.
What We Delivered
From nothing to a star!
Detailed Balance and Usage Dashboards
Users can view and track their data and airtime balances in real-time, with detailed insights into their usage history.
Customizable White-Label Application
Distributors can apply their branding and customize the app’s look and feel, allowing them to offer a personalized experience to their customers.
Admin Portal
Administrators can efficiently manage billing, activate SIM cards, and oversee all app functions from a single web-based platform.
Top-Up and Recharge Capabilities
Users can easily add funds to their accounts and recharge other phone numbers directly within the app.
Wallet Integration
Users can pay for various services, including airtime, data, utilities, DSTV, and fines, all from within a single digital wallet.
ATM Fund Addition
Users can add funds to their digital wallets via ATMs, making it convenient to manage their finances on the go.
Automated Notification
Users receive timely updates and promotional offers, keeping them informed and engaged with the latest offers and information.
Rewards Module
Users can earn rewards by completing surveys and viewing ads, providing incentives for engagement within the app.
Dedicated Support Chat Interface
A built-in chat feature allows users to quickly get support and resolve any issues they encounter.
Profile and Customer Management Tools
Users can manage their profiles and link customer accounts seamlessly, ensuring a smooth and personalized experience.
Technology Stack
System Workflow
Our Podcasts
Client Testimonials
I have used Zealous for several of my projects, I have found the team to be very professional yet personable. When I work with Zealous, I know I am getting the best developers who understand my requirements before they start.
Andrew Arlington
Sales Director at Digital DilemmaI was retained by a client as a Software and Cloud Architect to support internal and customer-facing products. The client had existing mobile apps of poor quality built by another provider.
john bentley, II
CTO at 10XTSFrom day-1 Pranjal and his team have been very good at delivering quality work on time to budget. They are dynamic, if resources need to be shuffled around depending on what work needs to be done.
